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03-07-2020 05:24 PM
Looking to upgrade from my current model as the repair costs more or less the same as paying off my existing contract. At checkout, I need to confirm my identity with a Security PIN sent to my phone, but my screen is broken so I can't retrieve the PIN. Any assistance would be appreciated.
03-07-2020 05:30 PM
Welcome to the EE Community,
If you call freephone 0800 317 720 a advisor will be able to complete your order for you.
Thanks,
David.
03-07-2020 05:31 PM
Big Dave, thanks for getting back to the post so quickly! I do understand the phone traffic is quite high at the mo so I was looking to circumvent that but i'll give it a go now.
Thank you for the help.
03-07-2020 05:34 PM
The other option is whether you have access to another phone that you can put your SIM into, to receive the text message.
It's either that or call in as @David has suggested.