by Emilelloyd Investigator
Investigator

My order hasn't arrived and tracking dosent work ?

I ordered my new phone on the 29th April and I received my confirmation email, with a tracking number which dosent work. 

 

5 REPLIES 5
by
EE Community Support Team

Re: My order hasn't arrived and tracking dosent work ?

Hi @Emilelloyd,

 

Welcome to the EE Community.

 

Which phone did you order?

 

Have you received a delivery notification from DPD via text message?

 

Thanks

 

James

by Emilelloyd Investigator
Investigator

Re: My order hasn't arrived and tracking dosent work ?

I ordered the samsung galaxy s9. And I have not had any text from DPD 

by
EE Community Support Team

Re: My order hasn't arrived and tracking dosent work ?

Hi @Emilelloyd,

 

Please get in touch with customer services so we can take a quick look at your order.

 

Thanks

 

James

by Emilelloyd Investigator
Investigator

Re: My order hasn't arrived and tracking dosent work ?

Thank you it has been sorted l. Tha is for the help 

by
EE Community Support Team

Re: My order hasn't arrived and tracking dosent work ?

No problem @Emilelloyd

 

Thanks for letting us know.

 

James

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