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My mobile did not arrive 28th May 2019

Mlee
Investigator
Investigator

My mobile did not arrive 28th May 2019

1 SOLUTION

Accepted Solutions
Chris_B
Grand Master
Grand Master

@Mlee   Did you receive confirmation that it will ?  Did DPD text you to say what time it will be delivered?  

View solution in original post

7 REPLIES 7
Chris_B
Grand Master
Grand Master

@Mlee   Did you receive confirmation that it will ?  Did DPD text you to say what time it will be delivered?  

Christopher_G
EE Community Support Team

HI @Mlee

 

Welcome to the community.

 

What did you order? Did you order an upgrade, a new contract phone or pay as you go?

 

Have you heard anything from DPD?


Chris

Not heard from DPD and I do not have an order number.

Also EE are already upgrading my payments even though I do not have the phone..?

@Mlee   with your account payments changing you’ll get the device soon.  (very)  give customer is call to see if they can give you any information. 

Mlee
Investigator
Investigator

Ok.

Just to say they said they'd deliver 29th.

I will ring them

 

@Mlee   Well today’s the 29th. 

Leanne_T
EE Community Support Team

Hi there @Mlee

 

Thanks for coming back to us.

 

When did you place the order?

 

Have you spoken to our Mobile Care team?

 

Leanne.