Highlighted
by Mlee Investigator
Investigator

My mobile did not arrive 28th May 2019

My mobile did not arrive 28th May 2019

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: My mobile did not arrive 28th May 2019

@Mlee   Did you receive confirmation that it will ?  Did DPD text you to say what time it will be delivered?  

7 REPLIES 7
by Grand Master
Grand Master
Solution

Re: My mobile did not arrive 28th May 2019

@Mlee   Did you receive confirmation that it will ?  Did DPD text you to say what time it will be delivered?  

by
EE Community Support Team

Re: My mobile did not arrive 28th May 2019

HI @Mlee

 

Welcome to the community.

 

What did you order? Did you order an upgrade, a new contract phone or pay as you go?

 

Have you heard anything from DPD?


Chris

by Mlee Investigator
Investigator

Re: My mobile did not arrive 28th May 2019

Not heard from DPD and I do not have an order number.

Also EE are already upgrading my payments even though I do not have the phone..?

by Grand Master
Grand Master

Re: My mobile did not arrive 28th May 2019

@Mlee   with your account payments changing you’ll get the device soon.  (very)  give customer is call to see if they can give you any information. 

by Mlee Investigator
Investigator

Re: My mobile did not arrive 28th May 2019

Ok.

Just to say they said they'd deliver 29th.

I will ring them

 

by Grand Master
Grand Master

Re: My mobile did not arrive 28th May 2019

by
EE Community Support Team

Re: My mobile did not arrive 28th May 2019

Hi there @Mlee

 

Thanks for coming back to us.

 

When did you place the order?

 

Have you spoken to our Mobile Care team?

 

Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.