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My device

Emzyb1989
Investigator
Investigator

Hi, I ordered an iPhone 11 on Sunday night, I had a confirmation email, I paid £50 and o have heard nothing since. I keep typing my tracking number in and it keeps saying that you can’t track my device. I’m not sure what to do, thought I would’ve heard something by now. Thank you 

5 REPLIES 5
Katie_B
EE Community Support Team

Hello @Emzyb1989

 

Thanks for ordering with us. 

 

What colour and memory size did you go for?

 

I would love to see if I can find more information for you.

 

Katie 🙂

Hi it is 64gb and it’s black. I wanted the yellow and realised at the end it was black 😞 

David
Brilliant Contributor
Brilliant Contributor

Hi @Emzyb1989 

 

If you wish to change the colour from black to yellow if you contact customer services in the morning on 0800 317 720 they will be able to cancel your original order and then reprocess it for you as a yellow IPhone 11 🙂

Emzyb1989
Investigator
Investigator

Hi I’m back again. I still haven’t had any message from anyone. I’ve had my tracking number but I can’t track anything for some reason. Is this normal? 

Christopher_G
EE Community Support Team

Hi @Emzyb1989

 

 

The iPhone 11 64GB in black is in stock and expected to be dispatched within 1 day. Since you haven't heard any more, I'd recommend speaking to our Mobile Care team.

 

Chris