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Missing Order

em1994
Visitor

‎07-05-2020 04:27 PM

I upgraded my phone last week and a free screen protector and phone case was supposed to be included i was advised to wait a week then contact you if it still hasn’t turned up. 

 

Can someone please advise at to what’s happening with it?

0 Helpful
2 REPLIES 2
Lauriearnold
Investigator
Investigator

‎07-05-2020 05:21 PM

Bumping this so hopefully they can help both of us, I have the same issue, my phone arrived today and I paid for full coverage with the free case and screen protector and no sign or update about either of them.

0 Helpful
Christopher_G
EE Community Support Team

‎07-05-2020 06:37 PM

Hi @em1994 and @Lauriearnold.

 

I recommend you both speak to our Mobile Care team if it's been over a week since your order.

 

You're supposed to receive the bundle with your phone, but they'll be able to check your order and stock levels of the package.


Please come back and let us know how you get on.


Chris

0 Helpful
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