by Michaelgica Investigator
Investigator

Miss parcel

What i have to do if i miss my parcel?

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Miss parcel

Afternoon @Michaelgica

 

Thanks for coming to the community.

 

Was the delivery attempted by DPD?

 

Did you get a card left with redelivery information on?

 

Speak soon 🙂

 

Leanne.

View solution in original post

4 REPLIES 4
by
EE Community Support Team
Solution

Re: Miss parcel

Afternoon @Michaelgica

 

Thanks for coming to the community.

 

Was the delivery attempted by DPD?

 

Did you get a card left with redelivery information on?

 

Speak soon 🙂

 

Leanne.

View solution in original post

by Michaelgica Investigator
Investigator

Re: Miss parcel

Yes. Dpd  has  to delivered. And i don t found  any card for redelivery.  

by Michaelgica Investigator
Investigator

Re: Miss parcel

And i have one more question. I didn t received any mail from EE. They  just took my money and says " wait " for delivery details.  I don t have any delivery  details. Thank  you. 

by
EE Community Support Team

Re: Miss parcel

Hi @Michaelgica.

 

If you don't have any delivery information, I'd recommend getting in touch with our Customer Care team who will be able to help you rearrange your delivery.

 

You should get a text from DPD with your one-hour delivery time slot.

 

Jon

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