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30-01-2020 05:11 PM
When I signed the contract with your company, the plan included these conditions:
60 GB data - 18 Months plan
Today I received a letter from you saying that my plan is only 30 gigabytes. Can you give me explanations?
30-01-2020 07:18 PM
Was this a limited offer? An explanation appears in Black Friday 60GB deal
31-01-2020 12:58 PM
I don't know and I don't have time to search. I have your confirmation email. Either send me another letter or email where you confirm the 60 gigs or cancel the contract with you.
31-01-2020 01:01 PM
I don't send out emails to members of this Community. I'm just an ordinary user like you.
This user discussion forum can have no access to your specific account. You need to query this with CS.
31-01-2020 01:04 PM
Hi @Orefice,
Welcome to the EE Community. 🙂
I'm sorry to hear your plan isn't showing the correct data allowance.
Please get in touch with Customer Care so we can take a quick look at your account.
Thanks
James