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by Sisco Investigator
Investigator

It has been a week and still no update on when I will receive my watch???

It has been a week since I ordered my watch, it stated at the time it would be dispatched within 7 days and still no update on tracker.  I logged in this morning and the main page says in stock, expect dispatch within 1 day, if this is the case surely my watch should be out for delivery already?

1 SOLUTION

Accepted Solutions
by Sisco Investigator
Investigator
Solution

Re: It has been a week and still no update on when I will receive my watch???

All sorted thanks all, should be delivered tomorrow 🙂

8 REPLIES 8
by Ace Contributor
Ace Contributor

Re: It has been a week and still no update on when I will receive my watch???

Hi @Sisco.  Please give customer services a call on 150 and they will be able to confirm what is happening with the dispatch of your watch.  Let us know how you get on. 

Just another thought, is it being delivered to store or your address?  If it’s going to a store, give them a call to see if it’s been delivered. X

by Brilliant Contributor
Brilliant Contributor

Re: It has been a week and still no update on when I will receive my watch???

@Sisco, have you received a tracking number? It could be one with XKN..... or one starting with 000....? You should receive a text from DPD the evening before delivery and one on the day of delivery with a one hour time slot for delivery. If you have either of these numbers you can check in your account or click on help and then track my order.

 

I would suggest you ring customer service to see what is going on.

by Sisco Investigator
Investigator

Re: It has been a week and still no update on when I will receive my watch???

Hi guys, thanks for your advice.  I have been on live chat and they are looking into it, I am having it delivered to my local store so not sure if I'll get a text from DPD or not but I'll ring them as suggested.  I was told it is on first come first served but surely it should not say it is in stock and available to buy now if they are having to send out to others who are waiting too? I'll update here when I know more, thanks again 🙂

by
EE Community Support Team

Re: It has been a week and still no update on when I will receive my watch???

Hello there @Sisco

 

Let us know how you get on.

 

Leanne 🙂

by Sisco Investigator
Investigator
Solution

Re: It has been a week and still no update on when I will receive my watch???

All sorted thanks all, should be delivered tomorrow 🙂

by
EE Community Support Team

Re: It has been a week and still no update on when I will receive my watch???

Great @Sisco

 

Have a lovely Christmas 🙂

by Ace Contributor
Ace Contributor

Re: It has been a week and still no update on when I will receive my watch???

@Sisco Great news. Enjoy your new watch. I love mine. 

Merry christmas 

by Brilliant Contributor
Brilliant Contributor

Re: It has been a week and still no update on when I will receive my watch???

@Sisco, thank you for coming back to let us know it has all been sorted. I am sure you will love it, I love mine.

 

Have a Merry Christmas and a Hppy New Year.

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