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06-03-2019 08:04 AM
hi . spoke to Samsung and I need a pre order advice note to claim the buds but never received any emails when I pre ordered
06-03-2019 08:09 AM
I dont know why you've been told that as to claim the wireless buds you need to go onto the samsung members app when you recieve the s10+. That is where you can confirm your free buds
06-03-2019 08:13 AM - edited 06-03-2019 08:15 AM
Have you paid part or in full for pre order already?
06-03-2019 08:14 AM - edited 06-03-2019 08:17 AM
yes and you need to upload a pre order advice note as proof on the app once you receive the phone
06-03-2019 08:16 AM
Oh i was never told that. I havent revieved one either.
06-03-2019 08:43 AM
just spoken to EE and they confirmed an email will be sent Friday with pre order advice
06-03-2019 09:34 AM
Hi
Your despatch note included in the parcel will be valid i was informed.
06-03-2019 09:36 AM
Hi @djslapper,
@Profile closed is correct, your delivery note can be uploaded as your proof of purchase.
Thanks
James