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I've pre ordered the s10+ but haven't received a pre order advice note

djslapper
Skilled Contributor
Skilled Contributor

hi . spoke to Samsung and I need a pre order advice note to claim the buds but never received any emails when I pre ordered

7 REPLIES 7
michaelw97
Contributor
Contributor

I dont know why you've been told that as to claim the wireless buds you need to go onto the samsung members app when you recieve the s10+. That is where you can confirm your free buds

Profile closed
Not applicable

Have you paid part or in full for pre order already?

djslapper
Skilled Contributor
Skilled Contributor

yes and you need to upload a pre order advice note as proof on the app once you receive the phone

Oh i was never told that. I havent revieved one either.

djslapper
Skilled Contributor
Skilled Contributor

just spoken to EE and they confirmed an email will be sent Friday with pre order advice

Profile closed
Not applicable

Hi

 

Your despatch note included in the parcel will be valid i was informed.

James_B
EE Community Support Team

Hi @djslapper,

 

@Profile closed is correct, your delivery note can be uploaded as your proof of purchase.

 

Thanks

 

James