by Carlyxx Contributor
Contributor

I’ve ordered a new phone for my upgrade and have not heard anything yet.

I’ve ordered a new phone for my upgrade but I’ve not heard anything about when it’s been dispatched, when it will arrive. Nothing!

6 REPLIES
by
EE Community Support Team

Re: I’ve ordered a new phone for my upgrade and have not heard anything yet.

Good Afternoon @Carlyxx

 

Thanks for coming to the community.

 

When did you order your upgrade?

 

Also, did you order online, over the phone or in store?

 

Speak soon, Leanne Smiley Happy

by Carlyxx Contributor
Contributor

Re: I’ve ordered a new phone for my upgrade and have not heard anything yet.

Hi, I ordered yesterday but usually it’s like a one day process. 

by Carlyxx Contributor
Contributor

Re: I’ve ordered a new phone for my upgrade and have not heard anything yet.

Also it was online. 

by
EE Community Support Team

Re: I’ve ordered a new phone for my upgrade and have not heard anything yet.

Hi there @Carlyxx

 

Thanks for the quick reply.

 

Can you enter your XKN or 000 number that you should have received in an email or text, into our online order tracker here, what does this show?

 

Thanks. Leanne Smiley Happy

 

 

by Carlyxx Contributor
Contributor

Re: I’ve ordered a new phone for my upgrade and have not heard anything yet.

Sorry, we can't show your order details right now. 

 

This is what comes up in red bold. 

by
EE Community Support Team

Re: I’ve ordered a new phone for my upgrade and have not heard anything yet.

Hi @Carlyxx

 

Thanks for trying this.

 

I would suggest giving us a call so we can get this looked into further for you and check your account.

 

Or, you can use our online chat, this option can be found at the bottom of this page.

 

Thanks, Leanne Smiley Happy

 

 

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