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19-12-2018 11:29 AM
I’ve ordered a new phone for my upgrade but I’ve not heard anything about when it’s been dispatched, when it will arrive. Nothing!
19-12-2018 12:45 PM
Good Afternoon @Carlyxx
Thanks for coming to the community.
When did you order your upgrade?
Also, did you order online, over the phone or in store?
Speak soon, Leanne 🙂
19-12-2018 12:48 PM
Hi, I ordered yesterday but usually it’s like a one day process.
19-12-2018 12:48 PM
Also it was online.
19-12-2018 12:54 PM
Hi there @Carlyxx
Thanks for the quick reply.
Can you enter your XKN or 000 number that you should have received in an email or text, into our online order tracker here, what does this show?
Thanks. Leanne 🙂
19-12-2018 12:59 PM
Sorry, we can't show your order details right now.
This is what comes up in red bold.
19-12-2018 01:22 PM
Hi @Carlyxx
Thanks for trying this.
I would suggest giving us a call so we can get this looked into further for you and check your account.
Or, you can use our online chat, this option can be found at the bottom of this page.
Thanks, Leanne 🙂