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I've just upgraded today. How soon will I receive my phone?

Debs27
Investigator
Investigator

How soon do you receive your upgraded phone when ordered on a Saturday 

6 REPLIES 6
Watkins07
Ace Contributor
Ace Contributor

Hi @Debs27

if your phone is in stock then it’s usually dispatched within 48 hours.  You can track your order online using your order reference. Once dispatched, you will receive a notification. You can also download the DPD app which will also show when a delivery have been requested by EE .  You normally get a one hour window non the morning of your delivery too. 

Chris_B
Grand Master
Grand Master

@Debs27  It’ll probably be Tuesday/Wednesday if the device is in stock.  

Hi Chris. thanks for reply. Im confused though cos i upgraded yest and my account has not changed. it is still saying that i can upgrade plus my upfront cost has not come out of the bank yet. Any advice welcome. Debs

Katie_B
EE Community Support Team

Good Morning @Debs27

 

Your EE plan will not change till the device has been dispatched. 

 

How did you process your upgrade?

 

Speak soon, Katie 🙂

Hi. I upgraded online via EE website yest at about 4pm. Had no info on when it might be dispatched.
Debs
Katie_B
EE Community Support Team

Thank you for confirming this @Debs27

 

Did you receive a confirmation email?

 

Katie 🙂