11-03-2019 05:19 PM
I am still waiting to receive my galaxy s10 that I pre-ordered. What's the issue?
Solved! See the answer below or view the solution in context.
14-03-2019 11:06 AM
11-03-2019 06:02 PM
I also got told when I pre ordered that I would receive a email on the release day saying what day I could expect delivery ☹️ But all I can see on my ee tracker is Awaiting Confirmation?
11-03-2019 06:13 PM
You will need to speak to CS on 150 as there is no account access on these forums.
11-03-2019 06:32 PM
@Cwtch77 If it says waiting confirmation then you need to call customer services as they need to speak with you.
11-03-2019 06:49 PM
Hi contacted customer services and they say my phone will be here by Wednesday so 🤞
11-03-2019 09:03 PM
I too have been on the phone with Cs and they advised that it should arrive in the next 7 days. Fairly disappointing considering it was a pre order and no one can tell me an exact date for delivery.
11-03-2019 09:11 PM
I have the same issue sucks when u gotta wait I ordered on the 6th also says dispatch within 7 days. Hope so cuz I don't want 2 miss out on claiming my buds
12-03-2019 06:43 AM
Hi I ordered on the 6th via the live chat and he said delivery within 7 days . I phoned yesterday evening and she went through my order and said it's still on track and that I can expect it to be dispatched today ? I somehow don't believe it and I will be phoning again this evening if it has not been dispatched.
whats worse is i had the text Friday saying I can now claim my free buds off my Samsung app lol.
I hope we all receive our handsets soon
12-03-2019 08:10 AM
Yh I know just hope phone gets dispatch today so I can claim buds asap. Because it's probably gonna take a month for them to come.
14-03-2019 11:04 AM
Quick update, I recieved my s10 yesterday however i didnt recieve the free ear buds?
When did u place ur order for your phone? And u need 2 claim the ear buds from the samsung website EE should of texted you with a link.
14-03-2019 11:06 AM