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I placed an order and got an xkn number, but have not heard anything else

Kp1892
Visitor

‎01-09-2018 07:26 PM

I placed an order and got an xkn number, but have not heard anything else need to know how my order is progressing and the tracker keeps saying it is timed out !! Any advadvice ?

0 Helpful
3 REPLIES 3
David
Brilliant Contributor
Brilliant Contributor

‎01-09-2018 07:51 PM

You need to contact broadband customer services on 0800 956 6000.

0 Helpful
Chris_B
Grand Master
Grand Master

‎01-09-2018 07:56 PM

@Kp1892  when did you order this?  With receiving the XKN number your order is being processed.  You could give customer services a call if your concern. 

0 Helpful
Leanne_T
EE Community Support Team

‎02-09-2018 08:06 AM

Hi there @Kp1892

 

Thanks for posting on the community.

 

When did you place your order?

 

Also, was this over the phone, online or in a store?

 

Speak soon, Leanne.

0 Helpful