by SamMc25
Visitor

I paid for next day delivery but phone not arriving til Thursday

Hi all

 

ao I upgraded yesterday and paid for next day delivery phone is in stock etc but have received a text saying the phone is not being delivered til Thursday now. 

 

Why have I paid for next day delivery if it’s gona arrive in 2 days time ?

 

Thanks .

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: I paid for next day delivery but phone not arriving til Thursday

Hi @SamMc25

 

Welcome to the EE Community,

 

you will need to speak with 150 as there is no account access here on the Community.

by
EE Community Support Team

Re: I paid for next day delivery but phone not arriving til Thursday

Hi @SamMc25.

 

What phone did you upgrade to? 🙂

 

I'm sorry to hear that the excitement of a new phone is delayed, but I'm sure it will be worth the wait!

 

As @David_C has mentioned, our mobile care team will have access to your account and be able to look into why you're not getting the phone next day.

 

Come back and let us know how you get on.

 

Jon

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