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I ordered my phone on Sunday the 23rd midday, and my phone hasn't been dispatche

miles1405
Explorer

‎28-12-2018 01:28 PM

Any idea when it will be dispatched? I wasn't expecting anything to happen Christmas or Boxing day, but after today there will have been 3 working days where nothing has happened. Very annoying considering how much I have paid for this.

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎28-12-2018 01:31 PM

@miles1405: This user discussion forum can have no access to your specific account. You need to query this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
miles1405
Explorer
In response to XRaySpeX

‎28-12-2018 01:39 PM

I attempted to contact customer service but they required a mobile phone number for my device, which I do not have as my phone has not arrived

0 Helpful
Katie_B
EE Community Support Team
In response to miles1405

‎28-12-2018 01:42 PM - edited ‎28-12-2018 01:42 PM

Good Afternoon @miles1405. 

 

Welcome to the community. 

 

I have sent you a private message for some further information. 

 

Katie 🙂

0 Helpful