by Pollysandersxx
Explorer

I ordered a phone but hasn’t arrived

I ordered a phone on Wednesday it was in stock, and I received a email that night with a code to track my order and in the email it said that my order was on its way, but every time I try and track the order it says that I’m not able to and I recently checked and the phone is still in stock. Any help??

4 REPLIES 4
by Grand Master
Grand Master

Re: I ordered a phone but hasn’t arrived

Hi @Pollysandersxx

 

If tracking isn't working you will need to call CS tomorrow on 150 to find out about your order.

 

Thanks

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
Highlighted
by
EE Community Support Team

Re: I ordered a phone but hasn’t arrived

Hi @Pollysandersxx

 

Thanks for coming to the community.

 

Was this an upgrade or a new contract with us?

 

Did you get a 000 number or XKN number?

 

Speak soon, Leanne 🙂

by Pollysandersxx
Explorer

Re: I ordered a phone but hasn’t arrived

It was an upgrade and it was a XKN number.

thankyou 

by
EE Community Support Team

Re: I ordered a phone but hasn’t arrived

Thanks @Pollysandersxx

 

I have sent you a private message on here to get some details.

 

Speak soon, Leanne 🙂

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