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I ordered a Apple Watch and it’s not giving me a delivery date

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Sammylew
Visitor

‎15-08-2019 09:41 AM

I placed an order for an Apple Watch, as an existing customer. I got an email saying delivery confirmed but then not had any updates since. The confirmation was on Monday. Can anyone help? 

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Schockwave
Community Hero
Community Hero

‎15-08-2019 10:28 AM

Hello @Sammylew ,

 

Welcome to the community,

 

You can click on help and then tracking my order or go into your account and check the process there. You can otherwise contact customer service and they should be able to let you know if you have had no success with what I have suggested, as you would receive a text from DPD the night before and another one on the day of delivery with a one hour window of when it will be delivered.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

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Schockwave
Community Hero
Community Hero

‎15-08-2019 10:28 AM

Hello @Sammylew ,

 

Welcome to the community,

 

You can click on help and then tracking my order or go into your account and check the process there. You can otherwise contact customer service and they should be able to let you know if you have had no success with what I have suggested, as you would receive a text from DPD the night before and another one on the day of delivery with a one hour window of when it will be delivered.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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