18-12-2018 12:21 AM - last edited on 18-12-2018 08:11 AM by Christopher_G
My order reference is xkn383XXXXXX, but when I try to track this order it does not show anything with it. I have got my successful order confirmation email but it does not show anything. Because my previous sim card shows no service I can't receive any text messages or calls on there so I can't receive any confirmations by text. However I need to know the status of my order.
[MOD EDIT: Please do not post order numbers in the community, thanks]
18-12-2018 01:14 AM - edited 18-12-2018 01:30 AM
Welcome to the Community,
You need to contact 150 from your EE mobile or 0800 956 6000 opt 2 opt 4 from a landline as there is no account access here on the community.
18-12-2018 10:44 AM
When I try to track the order this is the reply that I get... Sorry, we can't show your order details right now. And then it gives me no further information and I have still not received an email with a tracking number.