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I need advise regarding delivery of my Galaxy watch

Stardustuk7
Investigator
Investigator

I made an order for the Galaxy watch on Thursday and spoke to someone from EE. He told me that I would receive this watch tomorrow and I even paid nearly £10 extra for DPD to deliver tomorrow. When I check on the EE website regarding my order it just says it's confirmed but nothing more has happened  Am I still going to receive my watch tomorrow or not? I'm getting frustrated and worried now. 

8 REPLIES 8
XRaySpeX
Grand Master
Grand Master

@Stardustuk7: This user discussion forum can have no access to your specific account. You need to query this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Thank for the reply so quickly. I'll give EE a call now. Was trying to avoid having to call as I'm half asleep! 😴

Thanks! You're welcome :)! Glad I could be of assistance.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
David
Brilliant Contributor
Brilliant Contributor

@Stardustuk7 Customer services opens at 8AM

This might sound really stupid, but do I call 150 from my mobile? I called a moment ago but hung up as I didn't know what option to pick! 😕 I rarely call EE to be honest. 

David
Brilliant Contributor
Brilliant Contributor

Yeah 150 from your mobile they are closed at the moment until 8AM.

I guess I'll be going with option 1 then in the morning! They don't seem to have an option 4, the one that usually says "for all other enquires, press 4"! Work has killed my brain today! 

David
Brilliant Contributor
Brilliant Contributor

If you continue to have problems with 150 ring 0800 956 6000 opt 2 opt 4