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I'm being sent a wrong replacement handset by DPD parcel number xxxxxxxxxxxxx!

Haze64
Visitor

‎04-05-2019 10:17 PM - last edited on ‎04-05-2019 11:02 PM by EE Community Moderator

Keilan, from Technical Support, has arranged for me to be delivered with a new handset tomorrow between 12-1pm, by DPD, parcel number xxxxxxxxxxxxx.  This is because my mob has been faulty since I purchased it in-store on 15th February, 2019.  He texted me 'getting started' details, and that text is telling me I'm getting a Samsung Galaxy S8/+.  My current mob, and therefore the one I need to be replaced is a Samsung Galaxy J4+.  I DID confirm that with him.  Terribly upset/stressed. Please advise.  Thanks, Hazel

0 Helpful
2 REPLIES 2
David
Brilliant Contributor
Brilliant Contributor

‎04-05-2019 10:23 PM - last edited on ‎04-05-2019 11:02 PM by EE Community Moderator

Hi @Haze64 

 

Welcome to the EE Community,

 

The S8+ is a more premium device than the J4+ I would contact technical support in the morning from 8AM on freephone 0800 956 3146 to confirm what they have ordered for you.

 

Thanks,

 

David.

James_B
EE Community Support Team
In response to David

‎05-05-2019 09:52 AM

Hi @Haze64,

 

Welcome to the EE Community.

 

That's great advice from @David, please get in touch with Customer Care so we can make sure the correct phone has been ordered for you.

 

Thanks

 

James