@Bobz56: Where did you order it & how long ago did you receive it? If online or by phone you have a statutory 14-day cooling-off period from delivery to cancel it by phoning EE or emailing channel.returns@ee.co.uk. They will send you a return envelope for it. After the return has been processed you may re-order the one you want. If you ordered in-store you have no such "change-of-mind" return rights.
See Help cancelling a mobile phone contract within 14 days .
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
