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I had my order confirmation almost 12 hours ago where is my order please

Samashton88
Visitor

‎11-01-2019 09:20 PM

Hi I had my order confirmation almost 12hours ago and was charged £2.50 taken out of the bank and still cannot find out what is happening with my order ????

Where's my new order please 

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎11-01-2019 09:28 PM

@Samashton88: This user discussion forum can have no access to your specific account. You need to query this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Katie_B
EE Community Support Team

‎12-01-2019 08:25 AM

Good Morning @Samashton88. 

 

Welcome to the community. 

 

What phone did you order?

 

Have you tried tracking it using our online tracker? All you need is your order reference which can be found on your confirmation email. 

 

Speak soon, 

 

Katie 🙂

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