by Jordtodd3 Investigator
Investigator

I didn’t get a reference number to track my order only an account number

Hi I didn’t receive a reference number on my confirmation email only a account number so I am unable to track my order but I have a delievery date for today and no update. I spoke to someone this morning and they said I will receive a text but still heard nothing.

9 REPLIES 9
by
EE Community Support Team

Re: I didn’t get a reference number to track my order only an account number

Hi @Jordtodd3

 

Welcome to the community. 🙂

 

What did you order?

 

Was it an upgrade or new connection?

 

Chris

by Expert Contributor
Expert Contributor

Re: I didn’t get a reference number to track my order only an account number

@Jordtodd3 if you download the DPD app then you can use it to track, if dpd have your order. Just put in name and address. 

by Jordtodd3 Investigator
Investigator

Re: I didn’t get a reference number to track my order only an account number

It was a new connection.

Sent from my iPhone
by
EE Community Support Team

Re: I didn’t get a reference number to track my order only an account number

Hi @Jordtodd3,

 

Did the advisor you spoke to confirm your order had been completed?

 

When did you place your order?

 

Thanks

 

James

Highlighted
by Jordtodd3 Investigator
Investigator

Re: I didn’t get a reference number to track my order only an account number

Yes I have had it confirmed when I spoke to someone today and they said it’s due to be delivered day and has not and I can’t track it and I don’t have a tracking reference number.

Sent from my iPhone
by
EE Community Support Team

Re: I didn’t get a reference number to track my order only an account number

Thanks for confirming @Jordtodd3

 

Have you tried downloading the DPD app as @Rogersdave77 suggested?

 

James

by Jordtodd3 Investigator
Investigator

Re: I didn’t get a reference number to track my order only an account number

Yes and it hasn’t came up.

Sent from my iPhone
by
EE Community Support Team

Re: I didn’t get a reference number to track my order only an account number

Hi @Jordtodd3,

 

Thanks for checking.

 

If the DPD app hasn't updated by 8pm tonight (this is the cut off for tomorrow's deliveries) please get in touch with customer services so we can take another look at your order.

 

James

by Expert Contributor
Expert Contributor

Re: I didn’t get a reference number to track my order only an account number

@Jordtodd3 any news this morning on your new phone? 

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