by Chrisp08
Explorer

I am still awaiting my email for my 365 days extension

 
6 REPLIES 6
by Ace Contributor
Ace Contributor

Re: I am still awaiting my email for my 365 days extension

Hi @Chrisp08

 

Welcome to the EE Community,

 

did you make a qualifying purchase ?

 

You should get a email on the 85th day.

 

if you dont call 0344 381 5055 and they will be able to sort it out for you.

 

 

 

 

by Grand Master
Grand Master

Re: I am still awaiting my email for my 365 days extension

@Chrisp08: Extension of what?

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Ace Contributor
Ace Contributor

Re: I am still awaiting my email for my 365 days extension

@XRaySpeX I guess the OP is referring to the Vue film card.

by Chrisp08
Explorer

Re: I am still awaiting my email for my 365 days extension

Sorry yes I am, as they said I would receive a 365 day extension on my card,once I had used the card.

Sent from my iPad
Highlighted
by Ace Contributor
Ace Contributor

Re: I am still awaiting my email for my 365 days extension

@Chrisp08 the qualifying purchase is if you buy a additional contract not use it at Vue.

by Grand Master
Grand Master

Re: I am still awaiting my email for my 365 days extension

It's not using the card that gets you the 365 days use but making a qualifying purchase which may consist of an additional mobile contract, 12 months or longer (Sim only, Mobile Broadband or mobile phone) or an upgrade of the telephone number receiving the text.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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