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I am still awaiting my email for my 365 days extension

Chrisp08
Explorer
 
6 REPLIES 6
David
Brilliant Contributor
Brilliant Contributor

Hi @Chrisp08

 

Welcome to the EE Community,

 

did you make a qualifying purchase ?

 

You should get a email on the 85th day.

 

if you dont call 0344 381 5055 and they will be able to sort it out for you.

 

 

 

 

XRaySpeX
Grand Master
Grand Master

@Chrisp08: Extension of what?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
David
Brilliant Contributor
Brilliant Contributor

@XRaySpeX I guess the OP is referring to the Vue film card.

Sorry yes I am, as they said I would receive a 365 day extension on my card,once I had used the card.

Sent from my iPad
David
Brilliant Contributor
Brilliant Contributor

@Chrisp08 the qualifying purchase is if you buy a additional contract not use it at Vue.

It's not using the card that gets you the 365 days use but making a qualifying purchase which may consist of an additional mobile contract, 12 months or longer (Sim only, Mobile Broadband or mobile phone) or an upgrade of the telephone number receiving the text.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)