01-01-2019 01:22 PM
Welcome to the EE Community,
did you make a qualifying purchase ?
You should get a email on the 85th day.
if you dont call 0344 381 5055 and they will be able to sort it out for you.
01-01-2019 01:41 PM
@Chrisp08: Extension of what?
02-01-2019 10:22 AM
02-01-2019 10:26 AM
It's not using the card that gets you the 365 days use but making a qualifying purchase which may consist of an additional mobile contract, 12 months or longer (Sim only, Mobile Broadband or mobile phone) or an upgrade of the telephone number receiving the text.