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Huawei mate 20 pro good as new upgrade price

Laurenchristy93
Explorer

Trying to order a good as new mate pro as an upgrade, each time this comes up as pay now £999.99 when previously it was £50 is this going to be changed?

1 SOLUTION

Accepted Solutions
Northerner
Grand Master
Grand Master

Hi @Laurenchristy93

 

It maybe just stock levels as if they are out of stock then it reverts to full price. Try again later or call CS on 150 and they will be able to help.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

View solution in original post

4 REPLIES 4
Northerner
Grand Master
Grand Master

Hi @Laurenchristy93

 

It maybe just stock levels as if they are out of stock then it reverts to full price. Try again later or call CS on 150 and they will be able to help.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Katie_B
EE Community Support Team

Good Morning @Laurenchristy93

 

Welcome to the community, I am sorry to hear this is happening when trying to process an upgrade!

 

Please follow the advice @Northerner has provided and give us a call, our upgrades team will be more than happy to help. 

 

Keep us posted on how you get on, 

 

Katie 🙂

Thanks both. Managed to get it sorted via live chat and CS (had more issues!) but new phone coming soon! 

Katie_B
EE Community Support Team

Amazing news @Laurenchristy93

 

Let us know what you think of your new phone, have a great weekend!

 

Katie 🙂