Highlighted
by Laurenchristy93
Explorer

Huawei mate 20 pro good as new upgrade price

Trying to order a good as new mate pro as an upgrade, each time this comes up as pay now £999.99 when previously it was £50 is this going to be changed?

1 SOLUTION

Accepted Solutions
by Legend
Legend
Solution

Re: Huawei mate 20 pro good as new upgrade price

Hi @Laurenchristy93

 

It maybe just stock levels as if they are out of stock then it reverts to full price. Try again later or call CS on 150 and they will be able to help.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
4 REPLIES
by Legend
Legend
Solution

Re: Huawei mate 20 pro good as new upgrade price

Hi @Laurenchristy93

 

It maybe just stock levels as if they are out of stock then it reverts to full price. Try again later or call CS on 150 and they will be able to help.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Huawei mate 20 pro good as new upgrade price

Good Morning @Laurenchristy93

 

Welcome to the community, I am sorry to hear this is happening when trying to process an upgrade!

 

Please follow the advice @Northerner has provided and give us a call, our upgrades team will be more than happy to help. 

 

Keep us posted on how you get on, 

 

Katie Smiley Happy

by Laurenchristy93
Explorer

Re: Huawei mate 20 pro good as new upgrade price

Thanks both. Managed to get it sorted via live chat and CS (had more issues!) but new phone coming soon! 

by
EE Community Support Team

Re: Huawei mate 20 pro good as new upgrade price

Amazing news @Laurenchristy93

 

Let us know what you think of your new phone, have a great weekend!

 

Katie Smiley Happy

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