How to track add to plan products

[Amy86]

When I joined EE I added some products to my plan,  unfortunately I've heard nothing about these? & also have no way of tracking the order.... may someone help or give me some advice so I know what to do & what to expect?

Kind regards.

[Katie_B]

Good Morning and welcome to the EE Community @Amy86. 

What products did you add to your plan?

Did you do this online?

Did you receive a confirmation email?

Speak soon, 

Katie 🙂

[Socko1701]

Hi i have also added products to my plan and have not received any further communication, how long does this usually take thanks.

[Leanne_T]

Hi there @Socko1701

Thanks for coming here 🙂

When did you place the order and which add to plan product did you order? 

Thanks. 

Leanne.

[Socko1701]

I ordered on the 20/06, and it was a pair of Beats Studio Headphones.

[Leanne_T]

Thanks @Socko1701

If you give us a call on 150, the team will check the order for you and give you an update 🙂

Leanne.

[Socko1701]

Which menu option should i go to as there is none for Add on Products. Thanks

[Leanne_T]

Hi @Socko1701

If you select option 1 for mobile, then any account option to speak to an advisor they can check the order for you 🙂

Leanne.