Hi @Kholmes89
What device did you order, and when?
It's normally up to 30 days after your first 14 days of purchase, unless you need to order them from a certain promotional site. It should say in the "legal bit" on the device sales page.
If you are uncertain, then call CS on 150 to ask.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are 8am to 10.30pm every day.
