How long should a new phone take to come ? It’s been 3 days now

[Lewisreed03]

I ordered the iPhone xs max over the phone with one of your colleagues. 🙂

Sent from my iPhone

[Leanne_T]

Good Afternoon @Lewisreed03

Welcome to the community.

What phone have you ordered?

Did you order online, over the phone or in store?

Speak soon, Leanne 🙂

[Leanne_T]

Thanks @Lewisreed03

If you have an order reference number starting 000 within your email or text confirming your order, you can use our online order tracker.

This will keep you updated with delivery of your device.

Once we have your device ready for delivery, DPD will contact you to let you know when this will be delivered.

You can also give us a call on 150 so we can check the order for you.

Thanks, Leanne.

[Lewisreed03]

Yes the order number does start with ‘000’ but I haven’t seen any updates using the ‘track my order’ at all? Just wondered if the product was out of stock or had something gone wrong? Thanks Lewis 🙂

Sent from my iPhone

[Leanne_T]

Hi @Lewisreed03

Thanks for the quick reply 🙂

If you call us on 150 the team will be able to check for you.

Thanks, Leanne.

[Lewisreed03]

Unfortunately my phone won’t dial the number 150 for some reason

Sent from my iPhone

[Leanne_T]

Hi @Lewisreed03

Are you with us on EE at the moment?

If not you can call us on 0800 956 6000 from another phone.

Thanks, Leanne.