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How can I know my order number?

Gary_Jiang
Visitor

‎10-04-2020 06:49 PM

Hello,

I ordered new home broadband. And got an email for the next step.

The information in the next step email shown that I will receive the "Bright Box wireless router", and "broadband and home phone including any call add-ons will be activated on 22 April 2020". 

Is that meaning that I will receive the router on 22 April 2020? 

I saw the "Order Tracking" button in the email, but I didn't know my order number.

What should I do to know my order number for Order Tracking?

0 Helpful
1 REPLY 1
Christopher_G
EE Community Support Team

‎11-04-2020 10:36 AM

Hi @Gary_Jiang

 

Welcome to the community and thanks for ordering. 🙂

 

You should receive your router before the activation date.

 

Could you check your junk/spam folder for an email with your order number?

 

Thanks


Chris

0 Helpful