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Havent recived my order comfirmation number

Jack1997
Investigator
Investigator

I spoken to some EE employers over the phone received a summary of what's coming but no confirmation number please help, also what time does dbd send emails about when the delivery is coming.

1 SOLUTION

Accepted Solutions
James_B
EE Community Support Team

Hi @Jack1997,

 

Welcome to the EE Community. 🙂

 

DPD will send you a text message with tracking details, before 8PM, the day before your delivery.

 

Hope this helps.

 

James

View solution in original post

9 REPLIES 9
James_B
EE Community Support Team

Hi @Jack1997,

 

Welcome to the EE Community. 🙂

 

DPD will send you a text message with tracking details, before 8PM, the day before your delivery.

 

Hope this helps.

 

James

If this is the case , why do EE state that the order number is in the confirmation email? I have tried to contact DPD and they always ask for the order number . I look on EE help do  I can track my package and the information says that the order number is in the confirmation email . I feel like I’m going round in circles . 

Christopher_G
EE Community Support Team

Hi @deedee27

 

Welcome to the community.

 

If DPD have set up the delivery, you may be able to track it through your delivery address on the DPD app/website.


Chris

The same there is no confirmation order number sent out in email 

 

Leanne_T
EE Community Support Team

Hi @Waggon60

Thanks for coming here. 

When did you place the order?

Leanne. 

Char03
Investigator
Investigator

Hiya, 

 

I've had the same thing, I ordered a phone over the phone yesterday and got told it will be delivered today and have had no emails or texts about it .

 

 

Thanks 

Katie_B
EE Community Support Team

Hello @Char03

Thanks for coming to the community. 

Could I please confirm what phone, colour and memory size you ordered?

Katie

hiya,
i got a google pixel 7 in lemon grass 128gb,

i just wanna know when the delivery date for it, if thats possible

thank you
Katie_B
EE Community Support Team

Thanks for getting back to me @Char03

I have checked and the phone is in stock and states to expect despatch within one day. 

Please give us a call on 150 so our customer care team can chase this further for you. 

Katie