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Galaxy fold supposed to be dispatched within 7 days. Ordered on the 18th sept

lisa3281
Investigator
Investigator

‎26-09-2019 06:59 AM

How much longer will I have to wait now over the 7 days and no sign of being dispatched? Can see from forum others are receiving dispatch info

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎26-09-2019 10:59 AM

Hi @lisa3281 

 

Samsung indicated that there would be limited availability of the device in the UK at launch. As a result, all orders received will be fulfilled on a first come first serve basis until stock is more widely available.

DPD will be in contact with you when the phone is ready to be dispatched.


Thanks for your patience so far. 

 

Chris​​​​​​​ 🙂

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Scuffers
Contributor
Contributor

‎26-09-2019 11:23 AM

I have received my despatch today,  so looks like there is movement.  DPD will inform you,  EE info hasn't updated me with anything as of yet.

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Tonyuk63
Investigator
Investigator

‎29-09-2019 09:35 PM

Hi Lisa3281, 

I also ordered my Fold at the Lancaster EE branch on the 18th. After registering my interest in the Fold with Samsung back in February and again in September I received an email from Samsung on the 26th Sep telling me that the Fold had finally arrived, the very next day, Friday 27th I received a call from the Lancaster branch of EE telling me my Fold was in store and ready for collection. The typing this reply on my Fold so don't give up hope you will get yours soon, if you haven't already

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