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Early upgrade

Kay3160
Visitor

‎30-03-2020 01:47 PM

I upgraded on Friday to an iphone 11 through the early upgrade, I have not received any update texts, my ee hasn't updated, cant find any information on this order anywhere, the money hasn't come out my account. I have the order number and proof of purchase through a screenshot. Can someone help. 

 

Many thanks

 

 

0 Helpful
1 REPLY 1
Katie_B
EE Community Support Team

‎30-03-2020 06:44 PM

Good Evening @Kay3160. 

 

Welcome to the EE Community. 

 

Thanks for upgrading with us :).

 

Have you tried tracking your device with your order number using the online tracker?

 

If yes, what does this report?

 

Speak soon, 

 

Katie

0 Helpful