Highlighted
by Rachelle17
Explorer

EE payment checkout not working

I called 150 to upgrade using the 20% perks discount and was told it is available online only, tried a few times before it actually gave me the discount.

 

When i went to the final payment page it gave me an error:

 

Sorry! We couldn’t find that page! 

 

I have tried atleast 10 times now, and this discount expires tomorrow! 

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: EE payment checkout not working

Hi @Rachelle17 

 

Welcome to the EE Community,

 

Try another browser like chrome or firefox.

 

Failing that ring 0800 956 6000 and tell them the website is playing up they will be to process your upgrade for you.

4 REPLIES 4
by Ace Contributor
Ace Contributor
Solution

Re: EE payment checkout not working

Hi @Rachelle17 

 

Welcome to the EE Community,

 

Try another browser like chrome or firefox.

 

Failing that ring 0800 956 6000 and tell them the website is playing up they will be to process your upgrade for you.

by
EE Community Support Team

Re: EE payment checkout not working

Good Morning @Rachelle17

 

Welcome to the community 🙂

 

Have you been able to follow the advice from @David_C?

 

Is this now resolved?

 

Katie

by Rachelle17
Explorer

Re: EE payment checkout not working

Thank you! 

 

It did take a while but the cust rep did manage to do it for me manually, as the website is playing up he said.

by Ace Contributor
Ace Contributor

Re: EE payment checkout not working

@Rachelle17  glad your all sorted if you need any further help you know where to come.

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