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Dpd didn't deliver my parcel

DanniD73
Visitor

‎31-08-2018 01:06 PM

I waited in all morning and dpd didn't deliver my new phone and said it was because ee didn't provide my full address????

0 Helpful
6 REPLIES 6
Schockwave
Community Hero
Community Hero

‎31-08-2018 01:09 PM

Hello @DanniD73,

 

Welcome to the community,

 

I would suggest you speak to customer service to find out why they did not provide full address. Are you near DPD where you may be able to pick it up if they have it? Just remember to take some form of ID and proof of address. Not sure whether this will work, but worth a try.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Jon_K
Former EE Employee

‎31-08-2018 03:15 PM

Hi @DanniD73.

 

Did you manage to follow @Schockwave's advice and get in touch with our customer service team?

 

They will be able to get the address updated and get your phone to you as soon as possible.

 

Let us know how you get on.

 

Jon

0 Helpful
MissyK8
Explorer

‎06-05-2021 12:51 PM

I'm having the exact same problem on this one 😞 my new phone is out for delivery but they only have a partial address. I can't speak to DPD directly to tell them, only EE can do that on my behalf. Also I can't call customer service because my old phone died, thus why I'm awaiting a new phone.  Tempted to go and sit outside my block of flats until DPD show up! 🙂

0 Helpful
Schockwave
Community Hero
Community Hero
In response to MissyK8

‎06-05-2021 03:09 PM - edited ‎06-05-2021 03:11 PM

Hello @MissyK8 ,

 

Welcome to the community

 

 If DPD do not have your full address, and cannot find you, they will send it back to EE. You will have to contact EE customer service to sort this out.

 

Why does DPD only have a partial address? If you have Skype you can ring them, there is a free number, you should find it under the contact us.

 

This is an old thread, you should have started a new one for yourself.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
MissyK8
Explorer
In response to Schockwave

‎06-05-2021 03:13 PM

I've got it all sorted now @Schockwave 🙂 but it is weird that this happens with upgrades done online - if I'd sorted the upgrade via the customer service team on a phone it wouldn't have, so there's definitely an issue with how the address information goes from EE to DPD. This is the second time this has happened to me so I'm sure I'm not the only one.

Schockwave
Community Hero
Community Hero
In response to MissyK8

‎06-05-2021 03:23 PM

@MissyK8 , Thank you for letting me know, glad you got it all sorted, no idea why this happened to you, enjoy your new phone.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful