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Dispatch phones

nikita-23
Investigator
Investigator

‎02-04-2020 06:34 PM - edited ‎02-04-2020 06:36 PM

Hi! So a quick question! my phone broke the other week and instead of getting it fixed I've decided to upgrade instead! When I chose my phone it said it was in stock and usually dispatched within 1 day. however that was three days ago and I've heard nothing back? my phone is currently falling apart so I really need this phone asap? can anyone tell me why Ive not heard anything or gotten any emails? (I'm getting it sent to my home not the store due to covid 19 and the stores being closed)

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎02-04-2020 06:43 PM

Good Evening @nikita-23. 

 

Thanks for coming to the community and thanks for ordering with us.

 

Did you receive a confirmation email confirming your order has been received?

 

What phone did you order?

 

Speak soon, 

 

Katie 🙂

0 Helpful
nikita-23
Investigator
Investigator
In response to Katie_B

‎03-04-2020 11:03 AM

Sort of, I've got an email that says they have received my order and are processing it. It's a Samsung Galaxy s20

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Katie_B
EE Community Support Team
In response to nikita-23

‎03-04-2020 11:48 AM

Thanks for confirming @nikita-23. 

 

Within your confirmation email should be an order number beginning with XKN/XKO, you can use this number to track the status of your order using the online tracker. 

 

As soon as your device is ready for delivery, DPD will send you a message. 

 

Katie 🙂

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