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Delivery

studzinsky_
Investigator
Investigator

Hi,

 

I ordered a iPhone 11 Pro 64GB Space Grey on 12 Apr 2020, but it still hasn't arrived. 

No email and text about delivery.

Adrian.

7 REPLIES 7
James_B
EE Community Support Team

Hi @studzinsky_,

 

Welcome to the EE Community. 🙂

 

Please get in touch with Customer Care so we can check the status of your order.

 

Thanks

 

James

Hi there,

 

I placed an order 4 days ago and it still hasn’t arrived although it states dispatched next day 

James_B
EE Community Support Team

Hi @CharleyPep,

 

Welcome to the EE Community. 🙂

 

Which device did you order?

 

Thanks

 

James

Hi James,

I ordered Apple Watch 5 it said dispatched within a day but I have heard nothing since, it’s a pay monthly

xxxxxxx xxxxxxxxxx

 

[mod edit: please do not post personal information on the public board. Thanks!]

James_B
EE Community Support Team

Thanks @CharleyPep

 

Please get in touch with Customer Care so a member of the team can check the status of your order.

 

James

It is very difficult to contact with customer care.

 

I placed and paid for the order 6 weeks ago.

James_B
EE Community Support Team

Hi @studzinsky_,

 

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. 

 

James