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Delivery

Dfisher83
Investigator
Investigator

Hi, I ordered a contract phone on Monday 11th May and I still haven't had any update to say it's been dispatched. The item was in stock when I placed the order, and the confirmation email said that the item should be dispatched within 2 working days. Any ideas? 

8 REPLIES 8
Meagan96
Explorer

Also experiencing the same issue, a new contract and phone was ordered and confirmed on the 13th of may but have not since heard any updates.

James_B
EE Community Support Team

Hi @Dfisher83 and @Meagan96,

 

Welcome to the EE Community. 🙂

 

Which phones did you order?

 

Thanks

 

James

 

Huawei P30 Lite

James_B
EE Community Support Team

Hi @Dfisher83,

 

It looks like that phone is in stock.

 

Please get in touch with Customer Care so a member of the team can check the status of your order.

 

Thanks

 

James

If I had a phone to be able to ring them, I would. But unfortunately I don't. 

James_B
EE Community Support Team

Hi @Dfisher83,

 

You can also chat with our Customer Care Team online via our get in touch page.

 

Hope this helps.

 

James

Hi, I ordered an iPhone 7, it did say online that the phone was in stock.

thankyou 

James_B
EE Community Support Team

Hi @Meagan96,

 

Which colour and memory size did you order?

 

Was it a good as new device?

 

Thanks

 

James