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Delivery timescale??

Dannyo
Visitor

I upgraded my contract on the 6th October got the e-mail confirmation and it said wait for a text for a delivery date.

 

The phone was and still is in stock I don't understand why I've still had no information, i checked the ee tracker with the order number and it says it cant give any details at present?

 

The money has been taken for the new hand set

8 REPLIES 8
Leanne_T
EE Community Support Team

Hi there @Dannyo

 

Welcome to the community.

 

What phone have you ordered?

 

Did you order your upgrade online or over the phone?

 

Speak soon.

 

Leanne.

Likewise, just wondering on the lead time for the iphone11.  I ordered one last week and my order still is at the first stage....

Leanne_T
EE Community Support Team

Afternoon @Krebsy

 

Welcome to the community.

 

What size and colour iPhone 11 have you ordered?

 

Did you order online, over the phone or in an EE Store?

 

Leanne 🙂

Black 64GB, ordered over the phone as upgrade...

Ordered over the phone as part of upgrade call.  Iphone11, 64GB.

Leanne_T
EE Community Support Team

Hi there @Krebsy

 

Thanks for coming back to me.

 

Our EE Shop is showing the device is expected to be dispatched within 14 days.

 

You will get a text from DPD the day before the device is due to be delivered.

 

If you would like an update on your order give us a call on 150, our Mobile Care team will be able to check this for you.

 

Leanne 🙂

Ok cheers.
Leanne_T
EE Community Support Team

No problem @Krebsy 

 

Have a good night 🙂

 

Leanne.