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06-07-2020 08:25 AM
Hi, I ordered and paid for a phone on 2nd July and was told it would be dispatched within one day. It is now 6th and I haven't heard anything apart from the confirmation email telling me to expect a text. Is this normal service online??
06-07-2020 11:52 AM
Hi @Jill20.
Welcome to the community.
Have you tried using our online order tracker?
DPD will send you a text or an email when your order is out for delivery.
Jon
06-07-2020 12:03 PM
06-07-2020 01:17 PM
Thanks @Jill20.
I'd recommend contacting our Customer Care team so they can look into this for you.
They will have access to your account and be able to give you an update.
Jon
07-07-2020 09:54 AM
Thanks for the advice. I called to speak to customer service who said there are delays with the phone and it is likely to take a week. Good to have some communication about the situation, it would have been better to have received an email updating me on the situation. However I will let you know when it arrives! Thank you.
07-07-2020 11:22 AM
Thank you for letting us know, @Jill20 🙂
08-07-2020 03:18 PM
08-07-2020 03:35 PM
Thanks for letting us know, @Jill20 🙂