by Dohus1974

Delivery of new phone

Upgrade my phone on Monday and told it would be sent in 48 hours-just checked tracking and it said delivery 5th January. So much for doing it online/phone when I could have gone to store saved myself postage and walked out with the phone?

by Ace Contributor
Ace Contributor

Re: Delivery of new phone

Hi @Dohus1974


Welcome to the Community,


If you ring 150 you can cancel the order and then go to any EE store with photographic ID to complete your upgrade.





by Dohus1974

Re: Delivery of new phone

So annoying when told 48 hours for delivery. 

EE Community Support Team

Re: Delivery of new phone

Hello there @Dohus1974


I am sorry to hear this.


Have you spoken to our customer service team?


They will be able to check the order and see what has happened for you.



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