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Delivery Not Arrived

NicCage4Lyfe
Explorer

‎24-07-2019 03:13 PM

Hi guys!

 

Just signed up with EE a few days ago and ordered a pay monthly phone.

 

The order was processed and I got given a tracking number for my parcel with DPD. They have since lost the package and told me I'd need to contact someone within EE in order to open up an investigation,

 

Unfortunately, when trying to contact via the phone or live chat, it won't let me get through to someone because I don't currently have an EE phone number as my phone has yet to arrive.

 

Is there any way to get in contact with someone about this, despite the fact that I don't currently have my EE number yet?

 

Thanks!

0 Helpful
3 REPLIES 3
Jon_K
Former EE Employee

‎24-07-2019 06:35 PM

Hi @NicCage4Lyfe.

 

Welcome to the EE Community.

 

I'd recommend calling the number to call from another provider on our get in touch page (0800 079 8586).

 

Let us know how you get on.

 

Jon

0 Helpful
NicCage4Lyfe
Explorer
In response to Jon_K

‎24-07-2019 07:43 PM

Hi Jon!

 

Thanks for the help.

 

That was the number I'd tried calling earlier, but the automated message asked me to enter in my EE mobile phone number.

 

I just double checked to see if that was the case and it happened again.

0 Helpful
James_B
EE Community Support Team
In response to NicCage4Lyfe

‎25-07-2019 07:47 AM

Hi @NicCage4Lyfe,

 

You can contact our sales team on 0800 956 6000.

 

They'll be happy to help. 🙂

 

James

0 Helpful