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Delivered S20 ultra, unsealed, no sim

Alt
Visitor

Received my Ultra 128 Cosmic Grey yesterday. The box has scratches all over and the thin all over plastic foil was missing, the box lid was moving but the seal was intact, on one side. There is no clear protective case is, also didn't receive a 5G sim card. Anyone can relate?

1 REPLY 1
Marrila
Skilled Contributor
Skilled Contributor

Hi 

the box doesn't come with a plastic film on it, 

the phone does not come with a clear case either this was only for US models. There is a screen protector already on the screen. 

No need for a 5g sim either this is already setup by your current sim and the network you just need to be in a 5g area and you will receive a signal.