For up-to-date information and comments, search the EE Community or start a new topic. |
23-02-2019 08:59 PM
On Friday 22nd February, DPD were due to deliver my phone upgrade. I got a nice notification that my delivery was refused. I got on to the DPD live chat and found out that the driver had got to my street and found that my parcel had all my delivery details except the house number. I also found out that, even though the driver has my contact number, they aren’t obliged to phone me to check. Nice eh? I wasted a day waiting at home for my new phone and the phone is now on its way back to EE. Anyone else have this issue? EE have got me into a new contract so I’m now paying more for my existing phone. Amazing.
Solved! See the answer below or view the solution in context.
26-02-2019 03:50 PM
Update 2: My account is now back to how it was last week and I should be able to upgrade again from tomorrow onwards. Almost there...
26-02-2019 03:59 PM
27-02-2019 12:31 PM
Update 3: Quicker than I thought it would be, I managed to upgrade yesterday and it's being delivered to my local EE store today. I won't be able to pick it up until tomorrow evening but it's almost here. Almost done, stick with it lads!
27-02-2019 12:34 PM
Hi @TheOilBaron
Thanks for keeping us updated 🙂
Very happy to hear you're nearly there and you will have your phone soon.
Leanne.
01-03-2019 06:46 AM
Final update: Phone was delivered to my local EE store on Wednesday, I picked it up yesterday and I’m typing this reply from it now. Very helpful staff in the store, can’t ask for anything more. Case closed!
01-03-2019 07:50 AM
That's great, @TheOilBaron!
I'm glad you're all sorted and the staff were helpful.
I hope to continue to see you around the community 🙂
Jon