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DPD refused to deliver phone upgrade due to incomplete address. What now?

TheOilBaron
Established Contributor
Established Contributor

On Friday 22nd February, DPD were due to deliver my phone upgrade. I got a nice notification that my delivery was refused. I got on to the DPD live chat and found out that the driver had got to my street and found that my parcel had all my delivery details except the house number. I also found out that, even though the driver has my contact number, they aren’t obliged to phone me to check. Nice eh? I wasted a day waiting at home for my new phone and the phone is now on its way back to EE. Anyone else have this issue? EE have got me into a new contract so I’m now paying more for my existing phone. Amazing.

15 REPLIES 15
TheOilBaron
Established Contributor
Established Contributor

Update 2: My account is now back to how it was last week and I should be able to upgrade again from tomorrow onwards. Almost there...

Leanne_T
EE Community Support Team

Thanks for the update @TheOilBaron

 

Let us know how you get on tomorrow 🙂

TheOilBaron
Established Contributor
Established Contributor

Update 3: Quicker than I thought it would be, I managed to upgrade yesterday and it's being delivered to my local EE store today. I won't be able to pick it up until tomorrow evening but it's almost here. Almost done, stick with it lads!

Leanne_T
EE Community Support Team

Hi @TheOilBaron

 

Thanks for keeping us updated 🙂

 

Very happy to hear you're nearly there and you will have your phone soon.

 

Leanne.

TheOilBaron
Established Contributor
Established Contributor

Final update: Phone was delivered to my local EE store on Wednesday, I picked it up yesterday and I’m typing this reply from it now. Very helpful staff in the store, can’t ask for anything more. Case closed!

Jon_K
Former EE Employee

That's great, @TheOilBaron!

 

I'm glad you're all sorted and the staff were helpful.

 

I hope to continue to see you around the community 🙂

 

Jon