DPD failed 2x delivery attempts. Initial contract phone sent back. What now?

[maplevoodoo]

DPD failed 2x delivery attempts to my work address.  So my initial contract phone was `sent back to EE'.

What now?

Customer service on phone indicated the contract would be wiped but the only confirmation would be a text within 5 working days. That long?

This leaves me hanging before I feel safe enough to reorder  for a delivery to an EE shop.

Should I feel safe?

[Chris_B]

@maplevoodoo it takes that long as the device has to be processed back in to EEs stock and your upgrading your account has to revert back to its original tariff that also allows you to upgrade again. 

[maplevoodoo]

Thanks. It wasn't an upgrade though. It was an initial contract Black Friday offer.

In theory there is nothing stopping me re-ordering right now except my nagging fear that I will end up somehow with two running concurrent contracts.

[Jon_K · Accepted solution]

Good Morning @maplevoodoo.

What phone are you trying to get? 🙂

Don't worry about trying again, this contract will definitely be cancelled once it's canned in the warehouse, otherwise we'd be trying to send it again.

Jon

[maplevoodoo]

Thanks @Jon_K .   Getting my first Smartphone.    Thought I could hold out until 2020 but... nope.  So it's an iPhone6s for me.  No upfront cost and that's good enough for me for a few years.

Just did the re-order. I cleared things up with Customer Services re: the old order and your advice is correct. 

Thanks again!

[Jon_K]

How exciting @maplevoodoo!

I'm glad you're all sorted now, come back and let us know when it arrives 🙂

Jon