I scheduled a delivery of my upgrade for between 13:00 and 14:00 today. When this time had passed with no contact or tracking from DPD, I called them and was told that the dept couldn't locate the parcel and it would not be delivered today. They are going to try and deliver it tomorrow, but have said they "can't promise anything." This is on top of the issues I've had trying to order the upgrade in the first place. Being told the phone was out of stock after having ordered it, then being told there was a system error that would take 48 hours to fix, and at every stage it has taken me contacting EE or DPD to get any information at all. Nothing from either company to let me know that anything had gone wrong at any stage. I've been with EE a long time, I've had bumps along the way but have appreciated how they were previously dealt with, but quite frankly I do not feel like a valued customer at all these last two weeks, and I sincerely hope something can be done about it.
